Quality Engineer

Major responsibilities (CRM)

1. Responsible for customer complaint management:

a)       Responsible for assisting in the investigation of customer complaints and supervising the implementation of improvement measures for customer complaints on the production line.

b)      Assist in relevant contract and order reviews, system and customer on-site certification;

c)       Collect customers‘ feedback information, investigate the causes of feedback issues in conjunction with relevant departments such as process, production, quality, and logistics, and if necessary, communicate with the client to investigate and collect evidence;

d)      Confirm the improvement measures provided by relevant responsible departments, summarize customer feedback analysis reports, and promptly reply to customers;

e)       Communicate with customers on a weekly, monthly, and quarterly basis on the usage of products on the client side, and pass on feedback from customers internally to promote internal improvement;

f)        Responsible for summarizing and analyzing customer feedback on a monthly basis, and clarifying future improvement directions;

g)      Responsible for comparing customer feedback information with other cell facilities on a monthly basis, sharing abnormal causes and improvement measures, promoting and referencing relevant measures to reduce the occurrence rate of abnormalities;

h)      Responsible for supervising the on-site implementation of customer feedback improvement measures, and promoting continuous improvement of product quality.

2、 Responsible for Returns & Exchanges Management:

1)      Responsible for arranging the return and exchange of abnormal products according to the return and exchange rules, and transmitting the corresponding return and exchange details to the Operations Planning Department to arrange for the return of logistics vehicles;

2)      Responsible for confirming returns and exchanges with operational planning and production (gear, quantity, etc.), and filling out the "Return and Exchange Temporary Storage and Warehousing Form";

3)      Responsible for confirming whether the returned cell cells are our company's cell cells and recording them in the "Return and Exchange Cell Cell Confirmation Form";

4)      Responsible for providing RMA return information to the Operations Planning Department of the headquarters;

5)      Responsible for providing abnormal handling of returned cell cells, tracking the re sorting of returned cell cells, and recording the actual sorting details in the "JA Solar Customer Return and Exchange Inspection Record Form"

3、 Responsible for customer visits and  audits:

a)       Conduct regular visits to customers on a quarterly basis, and summarize and analyze client anomalies;

b)      Collect client requirements and evaluate internally whether customer needs can be met, actively promoting continuous improvement of internal product quality.

c)       Responsible for communicating with sales and headquarters on quality, understanding the purpose and content of customer audits;

d)      Responsible for coordinating the corresponding departments within the facility to prepare customer audit related audit work according to requirements, auditing the audit content, and rectifying non conformities in advance to ensure the smooth passing of customer audit;

e)       Responsible for rectifying non conformities in customer audits, supervising relevant departments to provide improvement measures according to customer requirements;

f)        Responsible for regularly updating the company's introduction materials;

4、 Responsible for customer satisfaction management:

1)      Responsible for collecting and organizing customer information, developing satisfaction survey plans, and determining the time and scope of customer satisfaction surveys;

2)      Responsible for organizing and implementing customer satisfaction survey activities, distributing, tracking, and collecting survey forms;

3)      Responsible for collecting, summarizing, analyzing, and publishing customer satisfaction survey results, and completing customer satisfaction survey reports;

4)      Implement preventive and corrective measures based on the investigation and analysis results, and continuously improve all work.

5. ISO management

a)       Responsible for quarterly document review and revising documents according to the plan;

b)      According to the introduction of new products and changes in process versions, as well as the introduction of new sheet sources and slurry, timely update product coding information, and notify the Operations Planning Department and other cell bases to ensure consistency in document definitions;

c)       Based on the issues found during internal and external audits, correct and prevent them.

6. Improving innovation management

1)      Based on the improvement and innovation indicators within the department, actively explore innovative ideas and complete the application work;

2)      Responsible for improving the application of innovation, implementing plans, and confirming the effectiveness, ensuring the authenticity and rationality of data during the analysis process;

3)      Regularly learn and improve relevant management systems for innovation.

7. Other responsibilities

a)       Participate in improvement activities of relevant departments such as the production department and process department, and implement improvement measures;

b)      Actively participate in various learning and training activities organized and arranged by the company and departments, continuously improve one's business level, and adapt to the changes and development needs of the company and the market;

c)       Timely complete other tasks assigned by superiors and matters requiring assistance.

8. Regularly organize relevant meetings: organize internal and external departments on site to promote the effective implementation of various product improvement and system improvement measures;